We are pleased to meet your special shipping and timing requirements. We ship worldwide.
Please Contact Us with any questions, comments or concerns.
Typically items will ship via First Class or Priority Mail. In the USA orders are usually delivered within a few days from receipt at Post Office and it usually takes just a couple business days to prepare your order for shipping. International shipping takes a bit longer.
Let us know if you need a particular delivery service, be it expedited, Overnight, Next Day, Fed Ex, UPS, etc. We purchase delivery services from the USPS and other common carriers on your behalf. We do not guarantee their performance and refunds are not available to you for shipping. If you are concerned about your shipment, let us know and we will provide you with the information so you can contact the carrier directly.
Shipping insurance to cover damaged or lost items during transit is optional. Let us know if you wish to insure your package. All orders are F.O.B. shipping point.
RETURN POLICY & GUARANTEES
We want you to be satisfied with your order and do our best to solve any issues you may have.
If we make a mistake we will make it right at no cost to you.
OUR PROCESS -- We are a wholesale manufacturer serving industry professionals. We're able to offer items having millions of possible combinations of sizes, shapes, finishes, holes, textures, etc., because we quickly make many items just when they are ordered. This also allows us to keep our prices low and for you to get exactly what you want. Please understand that preparing your items for you and then processing and recovering any value from a return is costly.
For most items we allow you to buy as few as just one single piece so that you can try it out to see if you need to make changes to your specifications prior to ordering a larger quantity. All sales are final. Refunds are issued as a store credit only. The minimum fee for returned orders is $15 plus 20% to 65% of the original price.
1. Please indicate a reason for your return on the invoice that was included with your shipment. Your feedback is very important to us!
2. In order to receive a credit, the item must not show signs of damage, wear or alteration.
3. Place all the original packaging in the return box, including your item, and the copy of the invoice. You can ship it via any carrier. Be sure to ship with a return receipt or tracking number for confirmation that your shipment has reached its destination. Please be sure to insure the return item for the full value paid.
4. Once your return is received; your package will be reviewed and processed within 7 business days. We will not be responsible for loss or damage of return shipments. A store credit will be issued to your account within 7 business days of receiving your returned item. Once the adjustment has been made, you will receive an email confirming that transaction.
5. If your purchase entitled you to free shipping and handling, we will charge you for shipping and handling of the original order unless the error was on our part. If your purchase entitled you to a free gift, we ask that you return the gift. If you would like to keep the gift, we will charge you the value of the gift.
6. Gift certificates are redeemed for merchandise only. They may not be returned and are not refundable.
7. If you need to return an item to us, you must obtain a Return Merchandise Authorization (RMA) number from us. Please contact us at CustomerSupport@StampedeJewelry.com to obtain an RMA and shipping instructions.